The 6th ABSL Conference a roaring success

1,000 business leaders and sector stakeholders attending, over 80 speakers, 40 panel discussions and presentations - these are the most important figures summarizing the 6th ABSL Conference, held on June 16-17th 2015. The event’s main Partners were Krakow – Conference host - and Skanska.

We would like to cordially thank all our Guests, Partners and Speakers for their contribution and support. We sincerely hope your participation in the 6th ABSL Conference became a true source of inspiration as well as a an opportunity to build meaningful business partnerships.

The main theme of this year’s event was „The Powerhouse of Europe – Poland as the undisputed leader of business services on the Continent.”

The business service sector in Poland is on the right track to be one of the major driving forces of the country’s progress in the global economic arena. The sector employment numbers are soaring as is Poland’s position in the international investment attractiveness ratings. Conference participants discussed how to use the Powerhouse of Europe role in the future.

The absolute highlight of the event was a keynote address from Tony Blair, Prime Minister of Great Britain and Northern Ireland from 1997–2007 and one of the world’s most acknowledged political leaders. Tony Blair told the ABSL audience that Poland should be proud of its achievements and mentioned the rapid business service sector development as one of the elements of the country’s economic success.

During the 6th ABSL Conference we had the pleasure to welcome to the stage key influencers from the world of business and politics, who presented the latest megatrends within the industry and beyond:


The Annual ABSL Report presentation

On Conference Day 1 “The Business Services Sector in Poland 2015” ABSL report was presented. This is the only research of its kind analysing sector development in the country. Here aresome of the keyfindings:
  • 150,000 specialists employed in foreign capital service centers operating in Poland,
  • 22,000 new jobs in just 12 months,
  • Foreseen employment growth up to 250,000 by 2020.ABSL research indicates that Poland is well on its way to becoming one of the global sector leaders.

The growing role of Poland in Europe

One of this year’s plenary sessions’ focal points was the changing role of Poland in the region and in Europe. Participants discussed how to boost the country’s economic potential. The closing panel revolved around how Poland can make its way to the  G20. The discussion was moderated by Piotr Kraśko, editor-in-chief of Wiadomości TVP, while panellists included Aleksander Kwaśniewski, former President of the Republic of Poland 1995 – 2005, Beata Stelmach, Chief Executive Officer, GE Poland & Baltics and Jan Vincent-Rostowski, Former Deputy Prime Minister of Poland and Minister of Finance. Another key motif of Conference discussions was the rise of technology – how it influences innovation, leadership and all the other   elements of the modern global environment. 

Addressing top challenges for business practitioners

The plenary sessions were complemented by breakout streams, during which specific and most pressing challenges for business practitioners were discussed. The breakout streams focused around four main areas of business operations: fuelling growth and scope expansion, streamlining operations, talent management and making the most of the current technology mega trends. Also, a new stream was added this year – Interactive Demo Labs that gave a hands-on experience of technology solutions tailored specifically to sector needs.

Networking opportunities

As the ABSL Conference organizers we always aim at building a great networking platform for business leaders to interact, share exciting ideas and much more. The 2015 networking opportunities included ABSL Welcome Drink Event, ABSL Party, Networking Run and a guided city tour.

Site Tours in some of the city’s leading service centers (AMS, BBH, Capgemini, Luxoft, Motorola, PMI, UBS) created additional opportunity to share best practices.

The Conference Main Partners were The City of Krakow and Skanska

he Ministry of Labor and Social Policy, National Bank of Poland and PAIIZ took honorary patronage over the event.

Among Conference Main Media Partners were GazetaWyborcza, Newsweek and TVP Info.

Full list of Conference Partners can be found below. Thank you for being with us and see you next year! FULL PARTNER LIST

DAY 1 / 16.06.2015

Marek Grodziński

/ Vice President of ABSL Business Insights, Vice President, Head of European BPO Delivery Centers, Board Member, Capgemini Poland
The latest and greatest from the business service sector

Piotr Dziwok

/ Vice President of ABSL Sector Branding and CSR, Country Chair Shell Polska, General Manager Shell Business Operations Krakow
Creating benchmark recognition

Johan Karlström

/ President & Chief Executive Officer, Skanska AB
Business and responsibility go together. Strategic partnerships based on common values.

Thomas Müller

/ Managing Director, Europe FJORD Design and Innovation, Accenture Interactive
Digital Mega Trends

Przemysław Berendt

/ Global Marketing Vice President, Luxoft
Technology Enabled Leader

John Collington

/ Chief Operating Officer, Alexander Mann Solutions
Maximising value and minimizing risk from supplier spend

Phil Fersht

/ Founder and Chief Executive Officer, HfS Research
The Four Foundations of the As-a-Service Economy: The Industry Has Spoken

Christian Ulbrich

/ Member of the Global Executive Board and CEO EMEA, JLL
Is your real estate your newest competitive advantage?

DAY 2 / 17.06.2015

Reuven Gorsht

/ Global Vice President, Customer Strategy, SAP
Disruptors Don’t Follow the Rules: Ways to Becoming an Adaptive Organization

Agnieszka Chmiel

/ Head of Contract Support Services, Capgemini Poland
Contract management & compliance - quick opportunities for high end processes.

Hanumantha Rao Karthik

/ Partner, Global Sourcing, Everest Group
QUICK LOOK at the sector report: What’s next for financial services.

Martin Ring

/ Vice President of ABSL Capability Development, Managing Director, BNY Mellon Poland
From back office to middle office.

Agnieszka Belowska-Gosławska

/ Head of Retail Banking Operations Poland, Nordea Operations Center
Finding the key to a successful transition.

Agnieszka Dzierań

/ Business Development Manager, Antal International
Call for talent. An insight into current recruiting trends shaping the human capital agenda.

Tania Lennon

/ Head of Leadership and Talent Practise, Hay Group UK
The new rules of engagement.

Guy Kirkwood

/ Vice President, Sutherland Global Services
Help! How do I make the next savings on my back-office?

Andrzej Osmak

/ Cloud Delivery Architect, IBM Global Services Delivery Centre Polska
It’s all about Cloud!

Grzegorz Śniadała

/ ABSL IT Club Leader, Section Manager, Procter 
& Gamble Global Business Services
Highlights and key insights from the first IT Sector ABSL Report.